Right of Withdrawal
Right of Withdrawal
Last updated: 18 May 2025
You have the right to withdraw from this contract within 14 days without giving any reason.
1. Withdrawal Period
The withdrawal period is 14 days from the day you or a third party named by you (other than the carrier) have taken possession of the goods.
2. How to Withdraw
To exercise your right of withdrawal, you must notify us by email before the 14-day period ends:
Unda Srl
Via Piave 260, 47521 Cesena (FC), Italy
Email: info@ondinah.com
You may use the withdrawal form below, but this is not mandatory.
3. Effects of Withdrawal
If you withdraw from this contract, we will refund all payments received from you, excluding shipping costs (if any), without undue delay and no later than 14 days after we receive the returned goods.
Refunds will be made using the same payment method you used for the original transaction, unless otherwise agreed.
4. Return of Goods
You must send back the goods to us no later than 14 days from the day you notify us of the withdrawal.
You bear the direct costs of returning the goods unless we expressly agree to cover them.
Returned goods must be unused and in original condition and packaging.
5. Exceptions
The right of withdrawal does not apply to:
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Customized or personalized items
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Sealed items that were unsealed after delivery and cannot be returned for hygiene reasons
Such products will be clearly marked on the product page.
Model Withdrawal Form
To: Unda Srl, Via Piave 260, 47521 Cesena (FC), Italy
Email: info@ondinah.com
I hereby withdraw from the contract concluded for the purchase of the following goods:
- Ordered on: [insert date]
- Received on: [insert date]
- Customer name:
- Customer address:
- Date:
- Signature (only if printed and sent by post)